Contact, help

Contact, help

on the choice or design of a new barcode solution:

For help with online selection, on a mobile barcode application that no longer works: see below for explanations of preparations and prerequisites.

for any reason :

Via phone : +33 4 37 05 13 84 by presenting your phone number, you should let a message

By visit, letter, address:

13 rue Victor Hugo - F-38300 Bourgoin-Jallieu - France access plan

By message,email:

An email address is required.
A telephone number is required

Free human assistance over the phone, at the choice of barcode solution, on a mobile barcode application that no longer works: important conditions and preparations:

You call us or make an appointment (no email help from the start, you won’t get online robots or chat) for the 1st time, to ask for interactive help on a solution design, we’ll answer you very cordially if, right from the start of the conversation:

  • you introduce yourself and your business very clearly and straightforwardly. We’ll make a note of this, along with your email address, and if you’re an intern: the full contact details of your company tutor,
  • you have a project and a purchasing budget (we’ll ask you), without a budget or one that’s too low: we reserve the right to offer you a study invoice depending on the complexity of your request.
  • if you’ve already made a purchase (which we don’t recommend, as it won’t necessarily be included in our recommendation and will eat into your remaining budget - we can always try to “salvage” anything that might limit the solution), you tell us right away what you’ve already bought, with references, and for Android the version of the Android system,
  • you prepare photos of results, papers or labels to be scanned, layouts, specifications, quantities of equipment, barcode or tag reading distance, reading speed or rate, type and references of chips in possession, a sample of Rfid tags to be sent to you by post, interfaces with other systems and their names, imposed file exchange formats in csv or other format by an ERP,
  • if you have chosen Rfid over barcode as a means of identification, you read the paragraph Rfid profitability summary and determine one of the 3 fundamental profitability reasons for your choice in your case,
  • you know that we develop our own mobile applications for Android, in modules and custom-made, and incidentally we sell mobile terminals, smartphones, printers and consumables for barcodes and Rfid only to accompany our software.
  • you’re looking for a complete solution that includes an application, so only hardware replacement will be considered,
  • the interview will be limited to 1/2 h per company, then if necessary we’ll move on to a study phase in remote mode, all limited to 2h.

Contents of terminal selection assistance, selection or definition of mobile control and traceability management applications, mobile barcode application no longer working, useful for your future investment:

Remote assistance can cover :

  • the software solution, mobile application : the problem to be solved, the mobile barcode application that’s no longer working, analysis of the reasons why and the minimum to be ensured, the order in which to start a mobile barcode project, the preliminary tests to be carried out, the interfaces with databases or APIs that can easily be taken in “nocode which off-the-shelf applications or modules should be used in the short term, to be replaced by faster, customized functions.
  • labels: barcode or Rfid: print quality, how to create a barcode, troublesome elements, size, reading distance, quality, choice of barcode font, EAN, 128, code 39, QRCode, etc., how to print them, which printer or type of paper to choose, and important features so that they can be used in network mode to print from a phone: we have apps to check that barcodes or Rfid Nfc chips are read correctly.
  • Android terminals or smartphones: advantages and disadvantages compared to “handhelds”, USB or serial handheld scanners, ergonomics to keep in mind, replacement of old Windows CE terminals, investment in reconditioned Android terminals.

Taking into account your remitted and classified requirements, proposal of an alternative solution with a cheaper budget.

A summary email if necessary will follow the interview.

A BLOG dedicated to help on these subjects and exchanges on new mobile apps is reachable and on which you can post.